FAQs

State Bank is upgrading our credit card processor to better serve your credit card needs. This change requires that a new card be issued.

Yes. Your interest rate, account terms, and conditions remain unchanged.

• Yes. Your existing card will continue to work until November 9th at 6:45 a.m. ET. After that time, activate and begin using your new card. 

Yes. For security purposes, you will select a new PIN by calling the phone number on your new card’s activation label.

Your new card features “tap to pay” technology. Simply tap your card at participating merchants for a fast and secure payment experience. You can still insert or swipe your card when needed.

Yes. Each cardholder will receive their own card with a unique card number. You will continue to receive only one billing statement.

If you have recurring payments or subscriptions tied to your credit card, it will be necessary to update those merchants with your new card information on or after November 9th. Examples may include: streaming services, utility payments, insurance premiums, membership subscriptions, and online shopping accounts.

Yes. Your payment due date will remain unchanged.

Payments can be made at your local State Bank office, through Online Banking, our mobile app, or sent to P.O. Box 2711, Omaha, NE 68103-2711.

Contact the provider of this service on or after November 9th and provide them your new card information and payment address of P.O. Box 2711, Omaha, NE 68103-2711.

Online access to past statements and account history will end on November 9th. We recommend downloading or printing any statements you may need before this date.

Digital wallet may not be available immediately on November 9th. We expect this feature to become available within approximately six (6) weeks after conversion. Once available, you will be able to add your activated card to supported digital wallets. 

• Activate your new card before adding it to a digital wallet.
• If your old card was stored in a digital wallet, it will be necessary to add the new card manually once digital wallet support becomes available.

Your credit card will move from ScoreCard Rewards® to UChoose Rewards® which allows you to earn cash back. All unredeemed points will be transferred to your new card.

• November 4th - Last day to redeem existing ScoreCard Rewards® points and last day to earn them.
• November 5th - Begin earning cash back through UChoose Rewards® on qualifying purchases.
• December 9th - Any remaining ScoreCard Rewards® points will be transferred to the new UChoose Rewards® Program.

Yes. You’ll begin earning rewards the first time you use your new credit card. Registering allows you to view and manage your rewards activity.

Rewards are earned everywhere your VISA® credit card is accepted. Some participating retailers may offer additional rewards opportunities.

Rewards are generally credited and available for redemption within 40 days of the purchase date.